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clean ESN, but cant activate it - Printable Version

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clean ESN, but cant activate it - fanatt - 08-06-2012 01:46 PM

so i went down to sprint and asked them to activate my glaxay epic, they check the ESN it is clean, but they said i cant activate it because it is under someone else acccount, i guess my question is, how can i deactivate the phone so i can put it under my account? is there some kind of way, or am i just shit out of luck?


RE: clean ESN, but cant activate it - deathtrip - 08-06-2012 02:29 PM

If the ESN comes back as clean, and they see it as clean, then it should activate without a problem.

You can also try contacting Sprint using their online chat (sprint.com/chat) and see what they tell you.

As of right now, we are actively using all of Sprint's resources to verify ESNs, meaning we can see if an ESN is lost/stolen, active, inactive, or marked as fraudulent.

The rep might have just had a problem, or there may have been a glitch. If you're a current Sprint subscriber, try changing the device on your account page, or by asking a rep to do it at the Toll Free number.