FAQ

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Below is a simple explanation of the frequently asked questions we receive.

What is NCIC?

The NCIC is the National Crime Information Center. NCIC helps criminal justice professionals apprehend fugitives, locate missing persons, recover stolen property, and identify terrorists. It also assists law enforcement officers in performing their official duties more safely and provides them with information necessary to aid in protecting the general public. Many law enforcement agencies nation wide report lost and stolen electronics into the NCIC database, thus making it vital for us to check the NCIC.

What is MSPcom (MyStolenPhone.com)?

MSPcom is a free and public national database for consumers to report their lost or stolen cellular devices such as phones, tablets, USB dongles, etc... so that with the help of CheckESNFree.com and the companies who use our services, we may aid in recovering the device in question, or help protect potential buyers from purchasing a stolen device.

What does callCheck mean?

When you recieve the notification callCheck, this means you must contact the wireless carrier in question to validate that ESN. This is generally caused when higher access is required to access the information for that particular ESN.

Why does my ESN shows STOLEN for NCIC or MSPcom but not for my carrier?

Some wireless carriers will not flag a lost or stolen device for many reasons. One reason may be that the device wasn't associated with that individuals account, another may be the carrier required more information than the individual could provide, and also, a possibility is that the individual was unaware that the carrier would flag the device. Also note that just because it is listed on MSPcom or NCIC does not make it useless, but we strongly advise that you contact your local law enforcement agency, the FBI, or the individual who may have posted it on MSPcom to return the device to its rightful owner!

Why does my IMEI show notBlacklisted but can't be used?

This can be one of a few reasons, most importantly being that the device may be carrier blocked due to non-payment and not theft, meaning the IMEI isn't blacklisted (nationally/globally) but is just carrier blocked and can still be used on other wireless carriers who support the device in question.

If my IMEI shows isBlacklisted, can it be used on another carrier?

No, because of standing agreements with the major wireless carriers in the US and Canada, your blacklisted phone will no longer be usable within the US and Canada.